1. Eligibility
By creating an account and using the SuperGlAce platform, you confirm that:
- You are at least 21 years of age, which is the legal gambling age in the Philippines.
- You are physically located in a jurisdiction where online gambling is permitted by law.
- You are not a resident of or physically present in any jurisdiction where online gambling is prohibited.
- You are not on any self-exclusion or exclusion list maintained by PAGCOR or other regulatory bodies.
- You are playing for entertainment purposes and have the financial capacity to absorb any losses incurred.
SuperGlAce reserves the right to verify your age and identity at any time. Failure to provide satisfactory verification may result in account suspension or closure.
2. Account Rules
Each player is permitted to hold only one account on SuperGlAce. Multiple accounts are strictly prohibited and may result in all associated accounts being closed and funds forfeited.
- You must provide accurate and complete information during registration, including your full name, date of birth, and contact details.
- Your account credentials (username and password) are confidential. You are responsible for all activity conducted through your account.
- Notify SuperGlAce support immediately if you suspect unauthorized access to your account.
- We reserve the right to suspend or close accounts that are inactive for an extended period, subject to applicable laws.
3. Bonus and Wagering Terms
All bonuses, promotions, and free credits offered by SuperGlAce are subject to specific terms and conditions. By claiming a bonus, you agree to the following:
- Bonuses are for entertainment purposes only and must be used in accordance with the game rules.
- Wagering requirements may apply to bonuses. The specific wagering requirement will be clearly stated in the promotion terms.
- Only real-money wagers contribute toward wagering requirements unless otherwise stated.
- Bonuses must be wagered within the specified time period; otherwise, they may be forfeited.
- SuperGlAce reserves the right to withdraw or void any bonus if fraudulent activity or abuse is detected.
- One bonus per person, household, IP address, or device unless explicitly stated otherwise.
4. Payment Terms
Deposits and withdrawals on SuperGlAce are processed through trusted payment partners, including GCash and Maya. The following terms apply:
- Deposits are typically credited instantly, subject to payment provider processing times.
- Withdrawals are processed only after account verification is complete.
- Withdrawal requests may be subject to a processing period of up to 24-48 hours, depending on the method and amount.
- Withdrawals must be made using the same payment method used for deposits, where possible, in compliance with anti-money laundering regulations.
- SuperGlAce reserves the right to request additional documentation to verify the source of funds before processing withdrawals.
- Minimum and maximum withdrawal limits apply and are displayed in the cashier section.
5. Prohibited Conduct
To maintain a fair and secure gaming environment, the following behaviors are strictly prohibited:
- Fraudulent activity — including identity theft, chargeback fraud, or use of stolen payment methods.
- Bonus abuse — creating multiple accounts to claim the same bonus, exploiting system errors, or using collusion tactics.
- Use of prohibited software — including bots, automated scripts, or tools that give unfair advantages.
- Offensive behavior — any abusive, threatening, or harassing communication with SuperGlAce staff or other players.
- Unauthorized access — attempting to access other players' accounts or system data.
- Money laundering — engaging in transactions designed to conceal the origin of funds.
Violation of these terms may result in immediate account closure, forfeiture of funds, and reporting to relevant authorities.
6. Responsible Gambling
SuperGlAce is committed to promoting responsible gambling. We encourage all players to:
- Set personal limits on deposits, wagers, and time spent playing.
- Use our self-exclusion or timeout features if they feel their gambling is becoming problematic.
- Seek help from professional organizations if they need support or advice regarding gambling behavior.
For more information, visit our Responsible Gambling page or contact our support team.
7. Amendments
SuperGlAce reserves the right to update or amend these terms and conditions at any time. Any changes will be communicated via email or by posting an updated version on this page. The "Last Updated" date at the top of this page will be revised accordingly. Continued use of the platform after any changes constitutes acceptance of the updated terms.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from these terms or your use of the SuperGlAce platform shall be resolved in the courts of the Philippines.
Contact: If you have any questions about these terms, please contact us at
support@superglace.com or through our live chat.
